Effective Date: 12 May 2024
Welcome to myBarber! These Terms of Use ("Terms") govern your access to and use of the myBarber mobile application and services provided by Todak Holdings Sdn Bhd ("myBarber"). By accessing or using the myBarber platform, the Customer (“you”) agree to be bound by these Terms.
By accessing or using the myBarber platform, You agree to be bound by these Terms and our Privacy Policy. If You do not agree to these Terms, You may not use the platform.
myBarber reserves the right to modify these Terms at any time. Notice of modifications shall be provided via email or through the platform. Continued use of the platform after such modifications constitutes acceptance of the new Terms.
To use the myBarber platform, You must be at least 18 years old or have parental consent if you are under 18.
You must create an account on the myBarber platform by providing accurate and complete information.
You shall be responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You shall keep your profile information up-to-date, including your contact information and payment details.
You shall use the myBarber platform to book hair grooming services from barbers listed on the platform.
You shall not use the platform for any unlawful purposes or in a way that could damage, disable, overburden, or impair the platform.
You shall comply with all applicable laws, regulations, and industry standards while using the platform.
Youmay book services through the myBarber platform. The confirmation regarding your booking shall be received through the app
Payment for services booked through the platform must be made through the myBarber payment gateway (BillPliz). You shall agree to pay all fees and charges associated with your bookings.
myBarber shall charges a service fee for each booking, which is included in the total price displayed at the time of booking.
Once a booking is confirmed, it shall not be canceled by either party except under exceptional circumstances.
In cases of emergencies or technical issues, you may contact myBarber support for assistance.
Refunds will be processed within 5-10 business days and issued to the original payment method used at the time of booking.
You may contact myBarber support via email at [email protected] and/or telephone number at (011-11733557)
myBarber aims to respond to support requests within specified timeframes, as detailed on the platform.
After receiving a service, you may leave a review and rating for the barber. Your feedback must be honest and respectful.
Reviews shall not contain any offensive, defamatory, or inappropriate content. myBarber reserves the right to remove reviews that violate these guidelines.
You shall agree to keep confidential any proprietary information and trade secrets of myBarber.
Your use of the platform is subject to myBarber’s Privacy Policy, which outlines how personal data is collected, used, and protected.
myBarber owns all rights, title, and interest in and to the platform, including all intellectual property rights.
myBarber grants You a limited, non-exclusive, non-transferable license to use the platform in accordance with these Terms.
You may terminate your account with [X] days' written notice to myBarber.
Step 1: Initiate Termination Request
Customer Action: To terminate your account, log in to the myBarber app and navigate to the "Account Settings" section.
In-App Process: Select "Terminate Account" and follow the prompts to submit your termination request.
Step 2: Confirmation of Termination Request
myBarber Action: Upon submission of your request, myBarber will send an in-app notification and an email confirmation acknowledging receipt of your termination request.
Step 3: Account Deactivation
myBarber Action: Your account will be scheduled for deactivation. You will receive a final confirmation once the deactivation is complete.
Customer Action: Ensure you have saved or recorded any necessary information from your account before it is deactivated, as access will be permanently revoked.
Step 4: Final Settlement
myBarber Action: Any pending transactions or refunds will be processed prior to deactivation. myBarber will ensure all financial matters are settled.
Step 5: Data Retention and Deletion
myBarber Action: myBarber will retain necessary personal information to comply with legal obligations, resolve disputes, and enforce agreements. Non-essential data will be deleted or anonymized according to our Privacy Policy.
myBarber may terminate your account immediately for cause if you breach any terms of this Agreement.
Upon termination, your access to the platform shall be revoked.
myBarber shall not be liable for any issues arising from the services provided by barbers to customers.
myBarber does not guarantee continuous, uninterrupted access to the platform and is not liable for any downtime or technical issues.
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur.
These Terms constitute the entire agreement between myBarber and the Customer
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.
Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]
Phone: 03-8319 2393
Thank you for using myBarber!
03-8319 2393
[email protected]